Workflows

tool-use-customer-service-agent

Build customer service chatbot with Claude using tools for customer lookup and order management.

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Listed: 26 May 2026

Install

Harness

armory install tool-use-customer-service-agent --cli claude

writes the file to.claude/commands/tool-use-customer-service-agent.mdListed as compatible

Configuration

# fetches the source and writes it to:
.claude/commands/tool-use-customer-service-agent.md

Needs the armory CLI · not on npm yet, build it from cli/ in the repository

What it is

Official anthropics/anthropic-cookbook workflows component — Build customer service chatbot with Claude using tools for customer lookup and order management.

When to use it

Build customer service chatbot with Claude using tools for customer lookup and order management.

How to install / invoke

Official Anthropic cookbook recipe (notebook). Open it to follow the runnable walkthrough: https://github.com/anthropics/anthropic-cookbook/blob/main/tool_use/customer_service_agent.ipynb

Notes

Recipe "Creating a customer service agent with client-side tools" from the anthropic-cookbook tool_use/ family (categories: Tools, Agent Patterns). License: MIT.